Seeing 'Invalid Credentials' Error Message

You must log into Shippo with your original GoDaddy email.

If your GoDaddy store was connected with Shippo previously and you've since changed that email address, your Shippo account will still be connected with the original email address used in that connection.Ĭhanging the email address in GoDaddy will not sync to your Shippo account.

Open your Settings and select Business Information.

To confirm the email address of the correct Shippo account: Any other Shippo account created will not be able to connect to your GoDaddy store due to the previously formed connection. If you've previously completed the connection between your GoDaddy store and Shippo but you're seeing the 'GoDaddy Setup Tutorial' like the screenshot below, it's likely you're logged into a Shippo account other than the account connected to your GoDaddy store.Īfter connecting in Shippo with GoDaddy, an account is automatically created with your GoDaddy store’s email address. We're here to help! In this article, we'll cover the most commonly encountered errors with a GoDaddy | Shippo connection. We understand it's frustrating when you aren't able to connect your store with Shippo.

Godaddy email access denied